Better resource deployment and standard reporting means business can see where the service succeeds or fails
Trained to do the job
No more hiring technicians and hoping they’ll figure it out. Now there is formal, tested, and accredited training to show them how to be effective IT support operatives and managers
More reliable service
Standardised practice for IT support operations should lead to a better service for users
Cost-Benefit Analysis
MISD provides algorithms for better informed IT support investment decisions, and a calculable business ROI
Business priorities rule
No more cherry-picking at the whim of technicians – what is genuinely more important gets dealt with first
Business ROI
Better service translates into less user-down-time, which business departments should be able to convert into higher user productivity and/or lower costs
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