ITSupportTraining.co.uk announces its ‘Mastering IT Support Delivery’ (MISD) curriculum of accredited training in IT Support professionalization, for both internal and external support providers. This specialist programme of operational, non-technical education takes full account of the fact that IT Support is Read More …
In recent years, internal IT has made huge strides in inventing new bureaucratic frameworks to govern itself. The daddy of them all is ITIL, which spawned IT Service Management (ITSM). But there’s also COBIT and ISO20000. Let’s not forget IT4IT, Read More …
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