There are lots of potential statistics that can be measured in any given IT support department. An internet search will throw up many. But how do you assess whether you’re actually any good at providing the right service? Probably the Read More …
“So, Mr User, how good do you find IT Support here?” “Depends on who you get.” The user needs technical assistance with printing, with his laptop, his phone, an app, or an ongoing development. The official channel requires that he Read More …
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