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Home »Posts tagged  Helpdesk

Tag: Helpdesk

MISD solutions for IT Support's 'Depends on Who You Get' shortcomings

Depends on Who You Get

Posted on8th December 201720th December 2017AuthorStaff Writer

“So, Mr User, how good do you find IT Support here?” “Depends on who you get.” The user needs technical assistance with printing, with his laptop, his phone, an app, or an ongoing development. The official channel requires that he Read More …

CategoriesPeople, Process, ToolsTagsCall Centre, Helpdesk, ITIL, Servicdesk, Service Desk

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