…why this training programme should be your first choice for developing IT support staff and managers. Mastering IT Support Delivery (MISD) is a curriculum of accredited, career-spanning, training and certifications for people working in information and communications technology. It is Read More …
There are lots of potential statistics that can be measured in any given IT support department. An internet search will throw up many. But how do you assess whether you’re actually any good at providing the right service? Probably the Read More …
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